本公司平台服務條款

版次：2025/11/18 V1

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一、定義：

1. 本條款中所稱之「帳號」，係指用以識別使用台灣智慧雲端服務股份有限公司（下稱本公司）服務之標的代碼。
2. 本條款中所稱之「用戶」，係指由本公司核發之「帳號」的申請者本人。
3. 本條款中所稱之「平台服務」，係指由本公司營運之雲端高速運算儲存及加值應用平台服務、以及用以協助「用戶」達成使用目的之相關硬體設備、應用軟體及系統等服務。

二、目的：

1. 本條款之目的，在確保本公司所提供之「平台服務」，得以被「用戶」安全、合理及有效的使用。
2. 「平台服務」之實際使用目的，應與「用戶」所申請之使用目的一致。

三、平台服務管理：

1. 本公司「平台服務」之雲端高速運算儲存及加值應用平台服務，符合 ISO 27001、ISO 27017 及 ISO 27018 的國際標準規範，定期通過獨立第三方驗證，定期執行弱點掃描和滲透測試。且遵循中華民國法令法規及主管機關所訂定之規範，如：智慧財產權、個人資料保護法、資通安全管理法等，並遵守服務條款及僅依據用戶之指示處理相關服務資料。
2. 為達到安全、合理及有效的使用，「用戶」除應配合各「平台服務」之管理要求外，還須遵循本公司於會員服務系統所公告之相關管理規範。
3. 「用戶」由本公司所取得之檔案資料或應用程式（含原始碼），非經本公司同意，不得自行流傳散佈。
4. 不論使用的是自行上傳的檔案資料、自行編譯的應用程式，或是由本公司所提供之套裝軟體，「用戶」應遵守智慧財產相關法令之規定及限制。
5. 為確保檔案資料及系統安全，「用戶」須賦予本公司執行營運所必要之平台備份及對「用戶」檔案的掃毒及確定檔案大小之權限。
6. 「用戶」禁止以本公司的各式計算資源執行下列相關事項，違者初犯查獲停止使用權利一年，再犯停權兩年，三犯停權三年，依此類推。包含但不限於：
   1. 1. 利用本服務散播電腦病毒或足以干擾電腦正常運作之程式。
      2. 利用本服務從事違反公共秩序、善良風俗、執行各式虛擬貨幣計算（俗稱：挖礦）或法律所禁止之行為。例如:對外進行網路攻擊行為等。
      3. 破壞及干擾本服務所提供之各項資料、活動或功能，或以任何方式侵入、試圖侵入、破壞、干擾本服務之任何系統或功能。
      4. 非經甲方或權源者正式開放或授權，擅自利用本服務或任何網路資源從事任何侵害他人權益之行為。
      5. 利用本服務進行不法情事或勾結不法集團破壞金融體制之行為。
      6. 其他有損甲方或他人權益且情節重大者。

   惟有因科技研究需要者，經事先向本公司請並經核可者不在此限。凡違反規定之使用者，依具體違規情節與作為，本公司除依規處罰外，亦將依相關法律追究民、刑事責任。

7. 使用服務時發現有可能危害本服務營運作業，或威脅本服務之資訊安全之資通安全事件時，請以電洽或以電子郵件方式與本公司服務人員聯絡。
8. 「用戶」不得為《大陸地區人民來臺投資許可辦法》（下稱投資許可辦法）第三條及經濟部公告「國外第三地區公司為陸資投資人認定標準釋例」所認定之陸資投資人（即大陸地區人民、法人、團體、其他機構或其於第三地區投資之公司，依投資許可辦法規定在臺灣地區投資者），如經本公司察覺或經第三方申訴，有違反本項規定屬陸資投資人者，本公司得要求逕行終止服務；申請前未符合但申請後符合上開認定規定或標準者，亦同。
9. 倘因天災、事變、傳染病、國家政策或法令變更、恐怖攻擊、禁運封鎖、暴動、罷工、工業鏈生產中斷或缺貨、戰爭、斷電、電信失效等自身不可控制之事由致本公司遲延或無法提供「平台服務」，得於即時通知後暫停，若上開不可抗力因素經相當時間無法解除，得視情形另行議定「平台服務」提供方式。若因天災事變或其他不可抗力因素致生損害，經雙方確認已無法供「用戶」繼續使用時，雙方同意無條件終止本契約。

四、帳號管理：

1. 本公司所核發之「帳號」，僅限「帳號」申請者本人使用。非經本公司同意，不得將「帳號」提供給非申請者以外之第二人使用。
2. 「帳號」核發後，「用戶」應配合本公司之通行碼相關規定，定期更改「帳號」密碼。
3. 「帳號」使用期間，「用戶」應對其「帳號」所屬之檔案資料做適當的保護。若肇因於「用戶」疏於保護而遭致損失，本公司概不負責。
4. 「帳號」終止使用後，「用戶」仍應遵守平台服務管理之規範，本公司對其所屬檔案不負保管之責，「用戶」仍應於終止使用前自行下載處理。
5. 「帳號」若不存在任一有效的專案，如：專案餘額大於零或專案期限尚未到期，且已超過三個月未向本公司提出專案申請，本公司屆期透過電子郵件通知確認，如未提出異議，將會移除您的帳號，並刪除所有存放在計算系統上的檔案(包含家目錄)。我們將於完成本「平台服務」使用目的之必要期間保留您的個人資料，除非有以下法定或其他必要的情況下，我們才會保留更長的期間：如，為了客戶關係管理，在適當合理的期間內會保留您的個人資料、或為遵循稅法或其他法律規定，在依法所要求的特定期間內保留您的個人資料、或為配合政府或司法機關調查或訴訟等要求。

五、違規處理：

1. 「用戶」如違反上述條文所列之行為，本公司得逕行停止該「用戶」使用本公司「平台服務」之權利。
2. 「用戶」使用「平台服務」從事違法或非法之行為，須自行負擔相關法律責任。
3. 「用戶」因違規使用造成本公司權益受損者，包含但不限於導致本公司服務癱瘓等致無法正常使用、資安事件所生損害賠償責任等，本公司得追訴該「用戶」及其公司之損害賠償責任。

六、爭議處理：

因本服務條款涉訟時，系爭金額超過民事訴訟法規定之小額訴訟金額者，雙方同意以中華民國法律為準據法，並以臺灣臺北地方法院為第一審管轄法院。

TWS Platform Terms of Service

Version 2021/03/22 V1

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1. Definition：

1.1 The “Account” in the terms means a code used to identify the use of the services offered by Taiwan Web Service Corporation (hereinafter as “TWS”).
1.2 The “User(s)” in the terms means a code representing the applicant to whom TWS has issued an Account.
1.3 The “Platform Service(s)” in the terms means services such as cloud high performance computing, storage, and value-added application platform service operated by TWS, and the related hardware, application software, systems, and other services that assist the “User” in achieving the purpose of use.

2. Purpose：

2.1 The purpose of the terms is to ensure that the Platform Services offered by TWS may be securely, reasonably, and effectively used by the User.
2.2 The practical purpose of using Platform Services should be the same as that of the User who apply to use it.

3. Platform Service Management：

3.1 The cloud high performance computing, storage, and value-added application platform service in the “Platform Service” of TWS, which is supported by National Center for High-Performance Computing are in compliance with ISO 27001, ISO 27017, and ISO 27018, which are reexamined regularly by independent third parties. They are also in compliance with the laws and regulations of the Republic of China and the terms established by the competent authority, such as Intellectual Property Rights, Personal Data Protection Act, and Cyber Security Management Act. They abide by the terms of service, and they handle service matters only with instructions from the user.

3.2 To achieve secure, reasonable, and effective usage, Users should comply with the demands of the Platform Services as well as the management rules established by TWS.

3.3 The data files or applications, including the source code, that Users have obtained from TWS may not be disseminated without the permission of TWS.

3.4 Users should abide by laws and restrictions about intellectual property when they upload data, compile application programs, or use the package software offered by TWS.

3.5 To ensure the security of files and of the system, Users grant to TWS the right to execute backup, scan Users files for virus, and to ascertain file sizes.

3.6 The “User” is prohibited from using TWS computing resources to perform the following related matters, and the right to use of the violator will be suspended for 1 year for the first offense, 2 years for the second offense, 3 years for the third offense, and so on. Such matters include but are not limited to:
(1). Using the Service to spread computer viruses or programs that interfere with the normal operation of computers.
(2). Using the Service to engage in acts that violate public order and good morals, perform various types of virtual currency calculations (commonly known as mining), or acts that are prohibited by law, such as conducting external cyber-attacks, etc.
(3). Disrupting or interfering with the data, activities, or functions provided by the Service, or intruding, attempting to intrude, disrupt, or interfere with any system or function of the Service in any way.
(4). Unauthorized use of the Service or any network resource to engage in any conduct that infringes the rights of others without the formal opening or authorization of us or the source
(5). Using the Service to commit illegal acts or colluding with illegal groups to undermine the financial system.
(6). Any other act that is detrimental to the rights and interests of us or others and is of a serious nature.
But those matters that are needed by scientific and technological research with a request sent to and approved by TWS in advance are not subject to this provision. TWS will not only punish the User who has violated the rules in accordance with the regulations depending on the circumstances and actions of the violation, but also pursue civil and criminal liability in accordance with relevant laws.

3.7 While using the service, if you notice cyber security incidents that may threaten the operation or information security of the service, please call or email the service personnel of TWS.

3.8 The user shall not be a mainland-based investor as defined in Article 3 of the Measures Governing Investment Permit to the People of Mainland Area and the announcement of Interpretation of Criteria of Identifying Foreign Companies in Third Regions as Mainland-based Investors of the Ministry of Economic Affairs (i.e., people, legal persons, organizations, other institutions in the Mainland or their companies that invest in third regions, which are investors in Taiwan in accordance with the Measures Governing Investment Permit to the People of the Mainland Area). If TWS is aware of or if a third party complains about any violation of the provisions of this section by the applicant that the applicant is a mainland-based investor and TWS is satisfied, TWS may request the user to terminate the Membership service and the user shall cooperate. The same applies to those who do not meet the requirements or criteria before the application but meet the requirements or criteria after the application.

3.9 In the event of the delay or inability to provide the Platform Service due to natural disasters, accidents, infectious diseases, changes in national policies or laws, terrorist attacks, embargoes, riots, strikes, interruptions or shortages in industrial chains, wars, power outages, telecommunications failures, or other events beyond our control, TWS may suspend the Platform Service upon real-time notice. If the above force majeure factor cannot be lifted after a considerable period of time, the provision of the Platform Service may be agreed upon in another manner depending on the circumstances. In the event of any damage caused by natural disasters or other force majeure factors, the parties agree to unconditionally terminate this agreement if both parties confirm that the Service is no longer available to the “User”.

4. Account Management：

4.1 The Account issued by TWS may be used only by the applicant of the Account. An Account may not be offered to another person who is not the applicant of the Account without the consent of the TWS.
4.2 After the issuance of an Account, the User should abide by the TWS rules on pass codes and periodically change his password for the Account.
4.3 During the period when Account is in use, the User should take appropriate measures to protect the data under that Account. If they are lost due to a lack of protection, TWS is categorically not responsible.
4.4 After an Account is terminated, the User should still abide by the managerial terms of the platform service. TWS is not responsible for safekeeping the files under the account. The User should still download the files before the service is terminated.
4.5 If an Account is not associated with any effective project—for example, a project with a positive balance or an unexpired project duration—and no project application has been submitted to TWS for more than three months, TWS will notify the User and make a confirmation by sending an e-mail. If there is no objection, TWS will remove the User’s account and remove your files from the system, including the home directory. We will retain your personal data for as long as necessary to fulfill the purposes for which the Platform Service is used, unless we are required by law or otherwise to retain your personal data for a longer period of time. For example, we will retain your personal data for an appropriate and reasonable period of time for customer relationship management purposes, or for a specific period as required by law to comply with tax or other legal requirements, or to comply with governmental or judicial investigations or litigation.

5. Violation handling：

5.1 If a User violates the above rules, TWS may directly terminate the right of that User to use the Platform Services of TWS.
5.2 Any illegal action that a User undertakes on Platform Service is the responsibility of the User.
5.3 If any violation of a User has caused harm to the right of TWS, TWS may sue that User and its company for damages.

6. Dispute handling：

When lawsuits arise out of these service terms, if the amount in dispute exceeds the threshold of a small claim, the parties agree that the laws of the Republic of China shall govern and to make Taiwan Taipei District Court the court of first instance.